What is industrial relations? What causes conflict and harmony at work? Are shop stewards a disruptive force? Can strikes have positive consequences? How do workers and management negotiate? Just how much power do trade unions actually wield? What is the impact of governments on industrial peace? Can trade unions be non-political? In answering these questions, Tom Keenoy provides a lively, irreverent but intellectually stimulating introduction to industrial relations, explains what it really is and outlines the major issues any student or practitioner must come to terms with. Through a series of carefully chosen examples the author, demonstrates why industrial relations affects everyone who is employed. He explains the processes by which industrial relations are managed and in so doing show us how workers, management and governments seek to control each other in the workplace.